|We deliver your order right away provided we have the item in stock, and in this case we will normally send your order to you in 3 business days. International orders are generally received in under 10 days.|
We offer as full a range as possible online for many of the brands we sell. As a result we do not always have in stock all the items listed online and many would be ordered directly for you from our suppliers. In these cases delivery would normally be made within 10 working days. We do this in order to offer our customers as full a choice as possible for all the brands we deal with, giving you the opportunity of ordering many items not available anywhere else in the UK.
If you need an item urgently it is always best to check the stock position prior to ordering.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
|If your item is not in stock, we will back order for you. |
You will always be emailed with the option to cancel your order if you would rather not wait.
We would generally expect all back orders to be filled within 2 weeks but will contact you in any case to advise of delivery timescales.
|SHIPPING AND HANDLING|
|If we have the item in store we aim to send within 1 working day using either a Royal Mail service or courier for a UK delivery address. For overseas orders we would normally use either Royal Mail International service or an international courier and delivery timescales will vary depending on the destination.|
Our UK cost of delivery is free on all orders £40 or over * PLEASE SEE NOTE BELOW REGARDING SURCHARGE PAYABLE ON BLADED ITEMS
For Orders below £40 we charge a delivery fee of £2.99 - Any order up to £20 in value of goods ordered will be sent with Royal Mail second Class Postage - Orders with goods valued over £20 will be sent with a tracked service
For Europe * we charge £15 for orders up to £100 in value, and £30 for orders up to £500 in Value and FREE delivery over £500 in Value.
For the rest of the world shipping* we charge £30 for orders up to £100 in value, £60 for orders in value between £100 and £250, £90 for orders between £250 and £500 and £120 for orders over £500.
The majority of overseas orders will not be charged UK VAT, however customers will pay their local tax rate upon import into their country.
PLEASE NOTE WE ARE NOT PERMITTED TO SELL DD HAMMOCK ITEMS OUTSIDE OF THE UK
On occasion if the size and weight of an order is such that the cost of sending is prohibitive we may choose to cancel the order or supply you an accurate shipping quotation. You will always be notified as such.
* Due to import restrictions placed by our courier companies unfortunately there are some countries we cannot currently ship to, if this is the case with your order, we will contact you by email.
YOU MUST BE OVER 18 TO PURCHASE A KNIFE. A CHECK WILL BE MADE, ON YOUR AGE, THROUGH A BASIC VOTERS ROLL SEARCH AND IN THE EVENT WE ARE UNABLE TO FIND YOU REGISTERED, WE WILL EMAIL AND ASK FOR COPY PROOF OF AGE PRIOR TO DISPATCH OF THIS ITEM.
PLEASE NOTE IT IS ALSO NOW THE LAW THAT YOUR AGE IS VERIFIED ON DELIVERY, FOR WHICH THERE IS AN ADDITIONAL POSTAGE CHARGE MADE TO US SO UNFORTUNATELY WE NEED TO PASS THIS ON . THIS WILL ADD A FURTHER £4.50 TO THE DELIVERY PRICE ON ANY BLADED ITEM AT THE CHECKOUT. IF BUYING MORE THAN ONE TYPE OF BLADED ITEM PLEASE CONTACT US TO AVOID A DOUBLE CHARGE