free UK DELIVERY on most orders over 30
Visit the shop 10am to 5pm Monday to Friday and 10am to 4pm on Saturday 01995 601011
Customer information
DELIVERY AND POSTAGE

DELIVERY SCHEDULE  -  BACK ORDERS  -  SHIPPING AND HANDLING

DELIVERY SCHEDULE
We deliver your order right away provided we have the item in stock, and in this case we will normally send your order to you in 3 business days. International orders are generally received in under 10 days.

We offer as full a range as possible online for many of the brands we sell. As a result we do not always have in stock all the items listed online and many would be ordered directly for you from our suppliers. In these cases delivery would normally be made within 10 working days. We do this in order to offer our customers as full a choice as possible for all the brands we deal with, giving you the opportunity of ordering many items not available anywhere else in the UK.

If you need an item urgently it is always best to check the stock position prior to ordering.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

BACK ORDERS
If your item is not in stock, we will back order for you.

You will always be emailed with the option to cancel your order if you would rather not wait.

We would generally expect all back orders to be filled within 2 weeks but will contact you in any case to advise of delivery timescales.

SHIPPING AND HANDLING
If we have the item in store we aim to send the same day using either Royal Mail 48 hour service or next day courier for a UK delivery address. For overseas orders we would normally use either Royal Mail International service or an international courier and delivery timescales will vary depending on the destination.

Our UK cost of delivery is free on all orders £30 or over (Accept in instances where there is a post surcharge as shown below )

For Orders below £30 we charge a delivery fee of £2.50

For Europe * we charge £15 for orders up to £100 in value, and £30 for orders up to £250 in Value and FREE delivery over £250 in Value.

For the rest of the world shipping* we charge £30 for orders up to £100 in value, £60 for orders in value between £100 and £250, £90 for orders between £250 and £500 and £120 for orders over £500.

On occasion if the size and weight of an order is such that the cost of sending is prohibitive we may choose to cancel the order or supply you an accurate shipping quotation. You will always be notified as such.

* Due to import restrictions placed by our courier companies unfortunately there are some countries we cannot currently ship to, if this is the case with your order, we will contact you by email.
PROHIBITED ITEMS
Due to Royal Mail's new prohibited knife policy which came into force with effect from 1st November 2019 we will no longer be able to use them to ship bladed items. As a result, we now need to use courier deliveries and there is a significant increase in cost to us for posting. A £3.50 post surcharge is now made on any bladed purchase. If you purchase a multiple number in one transaction only 1 surcharge is made.


YOU MUST BE OVER 18 TO PURCHASE A KNIFE. A CHECK WILL BE MADE, ON YOUR AGE, THROUGH A BASIC VOTERS ROLL SEARCH AND IN THE EVENT WE ARE UNABLE TO FIND YOU REGISTERED, WE WILL EMAIL AND ASK FOR COPY PROOF OF AGE PRIOR TO DISPATCH OF THIS ITEM.
 

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