|Are all of your items in stock?||
We have an actual shop where we keep many of the items listed on our website, but not everything. In order to provide our customers with the very best service we can, we offer for sale every item currently available in the international stockrooms of many of our brands. As a result, our customers can order items that are unavailable anywhere else in the UK. However, this can result in some items being ordered in from abroad which we generally expect to receive within 7 working days from Europe and within 4 weeks if coming from outside Europe.
|How do you know how old I am for the purchase of a knife?||
We will not sell a knife or anything with a blade to anyone under the age of 18. We actively check that all customers buying these items are aged over 18 years. One of our sources of information is the UK Register of
Electors. If we have been unable to satisfactorily confirm your age you
will then be contacted and asked to send to us proof of your age by
post, email or photo-SMS. This may be in the form of a copy of your
passport, driving licence or a utility bill. We will then release your
order and you will not need to provide this information again as it will
be held on file.
|I am purchasing in the USA but can not get the phone number format to work?||
If purchasing in the USA please use the format +1 000-000-0000 for the phone number in the standard phone number box (not the moibile option).
|I can't find the answer to my question. What do I do?||
Click on Contact Us to ask your question. We'll contact you with an answer as soon as possible.
|I don't see what I want on the website, are you able to get it for me ?||
Yes, if you email us with product name and manufacturers code (where
possible) and we will get back to you with price and availability. If
you then provide us with your name, delivery address and a telephone
number for payment details we will order this item for you and process
|What types of payment do you accept?||
You can pay for your purchases in several different ways:
- Credit card or Debit Card payment with your bank.
- Credit card payment with PayPal.
- PayPal account.
|When will I receive my order?||
If we have the item in store we aim to send the same day using either Royal Mail 48 hour service or next day courier for a UK delivery address. For overseas orders we would normally use either Royal Mail International service or an international courier and delivery timescales will vary depending on the destination.