Frequently Asked Questions:
Q: What do I need to bring ?
You will need food and snacks for the duration of the course and a Flexcut Pelican Knife KN18.
A full list of recommended equipment for this course can be found on the Course Kit List.
Q: Do I get a discount on any equipment I need for the course ?
Yes, all course participants get a 10% discount on all products purchased at Tamarack for the course.
Q: What about first aid and anyone having an accident ?
All Tamarack staff are trained and qualified in first aid, with a full comprehensive first aid kit on site. Risk assessments and emergency procedures are in place for any eventuality.
Q: What about insurance ?
Tamarack hold the relevant insurance to carry out this type of activity. However, it would be an advantage to all students to have their own travel insurance.
Q: What happens now that I have booked and paid for a course?
After you have booked and paid to attend one of our courses you will find all the information you will need within the FAQ or the relevant course page you have booked on. Here you will find dates, timings, meeting point, what kit and food provision you need etc.
One Day Courses - If you have booked on a one day course you will be contacted firstly by telephone one to two weeks prior to the course. If a message has to be left we follow this up with an email. The reason for contacting you is to ensure you are still able to attend and that if you have any further questions or queries regarding the course we can sort this out.
Multiple Day Courses - If you have booked on a multiple day course you will be contacted firstly by telephone two months then again one month prior to the course. If a message has to be left we follow this up with an email. The reason for contacting you is to ensure you are still able to attend and that if you have any further questions or queries regarding the course we can sort this out.
YOU WILL NOT BE SENT THROUGH THE POST PAPER JOINING INSTRUCTIONS, ALL THE INFORMATION YOU NEED IS ON OUR WEBSITE.
Q: If I have booked and paid for a course and I need to cancel, do I get my money back ?
If you need to cancel a course at any point you can either turn the course fee into a credit note in our store or request a refund at any point. However, a refund or credit note is not available if you don't attend and request a refund after the course date.
If you cannot attend prior to the course, please let us know as soon as possible as we have a reserve list on every course.
Q: I booked on one of your courses and you have now cancelled it, do I get my money back ?
If Tamarack have to cancel a course for any reason, where practicable the course will be rescheduled. However, you can either convert the course fee into a credit note in our store or request a refund.