Frequently Asked Questions:
Q: Do I need to be fit ?
You need to be of fair fitness, there will be some walking on steep ground.
Q: What do I need to bring ?
You will need a daysack containing water, food or snacks for the day. A flask or stove & pot for warm drinks. Waterproof and warm clothing, hat, gloves scarf. Camera, binoculars, knife, folding saw, first aid kit. Normal sturdy outdoor footwear or wellies.
A full list of recommended equipment for this course can be found on the Course Kit List.
Q: Do I get a discount on any equipment I need for the walkabout?
Yes, all course participants get a 15% discount on all products purchased at Tamarack for the walkabout.
Q: What if the weather is bad ?
Don't worry about this, the course goes ahead whatever the weather.
Q: Can I bring my dog ?
Sorry, no dogs or pets allowed.
Q: What about first aid and anyone having an accident ?
All Tamarack staff are trained and qualified in first aid, with a full comprehensive first aid kit on site. Risk assessments and emergency procedures are in place for any eventuality.
Q: What about insurance ?
Tamarack hold the relevant insurance to carry out this type of activity. However, it would be an advantage to all students to have their own travel insurance.
Q: What happens now that I have booked and paid for a course ?
After you have booked and paid to attend one of our courses you will find all the information you will need within the FAQ or the relevant course page you have booked on. Here you will find dates, timings, meeting point, what kit and food provision you need etc.
One Day Courses - If you have booked on a one day course you will be contacted firstly by telephone one to two weeks prior to the course. If a message has to be left we follow this up with an email. The reason for contacting you is to ensure you are still able to attend and that if you have any further questions or queries regarding the course we can sort this out.
Multiple Day Courses - If you have booked on a multiple day course you will be contacted firstly by telephone two months then again one month prior to the course. If a message has to be left we follow this up with an email. The reason for contacting you is to ensure you are still able to attend and that if you have any further questions or queries regarding the course we can sort this out.
YOU WILL NOT BE SENT THROUGH THE POST PAPER JOINING INSTRUCTIONS, ALL THE INFORMATION YOU NEED IS ON OUR WEBSITE.
Q: If I have booked and paid for a course and I need to cancel, do I get my money back ?
If you need to cancel a course at any point you can either turn the course fee into a credit note in our store or request a refund at any point. However, a refund or credit note is not available if you don't attend and request a refund after the course date.
If you cannot attend prior to the course, please let us know as soon as possible as we have a reserve list on every course.
Q: I booked on one of your courses and you have now cancelled it, do I get my money back ?
If Tamarack have to cancel a course for any reason, where practicable the course will be rescheduled. However, you can either turn the course fee into a credit note in our store or request a refund.